Reyhee Warranty Terms & Conditions
To activate the warranty, please register your products via our website:
www.reyhee.com/registration
Unless a different warranty period is expressly provided with your Reyhee product, Reyhee warrants that this product – when the product is delivered to you in new condition, in original packaging, from a Reyhee authorized reseller and used in normal conditions and as described in the user manual – is free from any defects in manufacturing, materials, and workmanship.
Cruiser (R100) Warranty Terms
| Product, Part, or Item |
Length of Coverage |
| Main Frame | Lifetime |
| Seat posts | Lifetime |
| Tiller Frame | Lifetime |
| Drive Train (including motor, brake, and transaxle) | 3 Years |
| Battery | 12 months |
| Controller | 12 months |
| All other electrical parts | 3 Years |
| In-home labor (maintenance/service) option | Contact Customer Support to check availability. (Please note that this may require an additional cost) |
| Extended warranty option | Contact customer Support to check availability. (Please note that this may require an additional cost) |
| Spare parts / parts replaceable by user | Contact customer Support to check availability. (Please note that this may require an additional cost) |
Roamer (XW-LY001) Warranty Terms
| Product, Part, or Item | Length of coverage (Starting from original day of purchase, not from day the product is received or registered.) |
| Frame | 5 Years |
| Drive Train (including motor and brake) | 12 months |
| Controller | 12 months |
| Battery | 12 months |
| All other electrical parts | 12 months |
| In-home labor (maintenance/service) option | Contact customer support to check availability. (Note that this option may require additional cost.) |
| Extended warranty option | Contact customer support to check availability. (Note that this option may require additional cost.) |
| Spare parts / parts replaceable by user | Contact customer support to check availability. (Note that this option may require additional cost.) |
Superlite (XW-LY001-A) Warranty Terms
| Product, Part, or Item | Length of coverage (Starting from original day of purchase, not from day the product is received or registered.) |
| Frame | 3 years |
| Drive Train (motor and brake) | 12 months |
| Controllers | 12 months |
| Battery | 12 months |
| All other electrical parts | 12 months |
| In-home labor (maintenance/service) option | Contact customer support to check availability. (Note that this option may require additional cost.) |
| Extended warranty option | Contact customer support to check availability. (Note that this option may require additional cost.) |
| Spare parts/parts replaceable by user | Contact customer support to check availability. (Note that this option may require additional cost.) |
Triad (R300) Warranty Terms
| Product, Part, or Item | Length of coverage (Starting from original day of purchase, not from day the product is received or registered.) |
| Frame | 18 months |
| Drive Train (including motor) | 12 months |
| Controller | 12 months |
| Battery | 12 months |
| Seat Post | Lifetime |
| Tiller Frame | 18 months |
| All other electrical parts | 12 months |
| In-home labor (maintenance/service) option | Contact customer support to check availability. (Note that this option may require additional cost.) |
| Extended warranty option | Contact customer support to check availability. (Note that this option may require additional cost.) |
| Spare parts/parts replaceable by user | Contact customer support to check availability. (Note that this option may require additional cost.) |
EXO (RF02) Warranty Terms
| Product, Part, or Item | Length of coverage (Starting from original day of purchase, not from day the product is received or registered.) |
| Frame | Lifetime |
| Drive Train (including motor) | 12 months |
| Controller | 12 months |
| Battery | 12 months |
| Seat Post | Lifetime |
| Tiller Frame | 18 months |
| All other electrical parts | 12 months |
| In-home labor (maintenance/service) option | Contact customer support to check availability. (Note that this option may require additional cost.) |
| Extended warranty option | Contact customer support to check availability. (Note that this option may require additional cost.) |
| Spare parts/parts replaceable by user | Contact customer support to check availability. (Note that this option may require additional cost.) |
This warranty gives you specific rights and you may also have other rights, which vary from state to state. Reyhee provides a limited warranty on all eligible Reyhee products purchased in the United States.
The limited warranty covers failures due to defects in material or workmanship on the product.
Wheels, seat, storage pocket, and other parts subject to normal wear & tear are not covered under the limited warranty.
The limited warranty starts from the original date of purchase and is only applicable to the original purchaser of the product.
Proof of purchase is required to receive any services guaranteed as part of the limited warranty.
The limited warranty does not apply to refurbished products or products that were resold by unauthorized resellers.
The limited warranty does not cover defects found to result from improper or unreasonable use or maintenance of the product; accidents caused by the user (including but not limited to liquid spills, scratches, and tears/rips); failure to read, comprehend, and follow all warnings & instructions; or unauthorized alterations or modifications to the original product.
The limited warranty does not provide refunds, returns, or exchanges under most conditions. Product replaced under the limited warranty may be replaced with a brand new or factory refurbished product. If the defective product is discontinued, end of life, or out of stock, Reyhee will issue a replacement product of equivalent value or features. Product warranty periods do not renew with replacement products.
Note that in the event of accidents, injuries, property damage, or death while using a Reyhee product, insurance coverage is not guaranteed. Check with your insurance provider for more details
